Welcome to Lush24, where style meets sophistication. Founded in 2024 in Mumbai, we bring you a curated collection of trendy, high-quality fashion jewellery designed to elevate your everyday look.

From statement pieces to timeless classics, our jewellery is crafted to help you express your unique personality with confidence. We believe that great style should be accessible to all, which is why we offer fashionable, high-quality designs at affordable prices.

With a seamless online shopping experience and exceptional customer service, Lush24 makes accessorizing effortless. Explore our collection and find the perfect pieces to shine your brightest!

What is the standard shipping policy for Lush24?

At Lush24, we strive to provide a seamless and efficient shipping experience for our valued customers. Our standard shipping policy ensures that your order is delivered to your doorstep in a timely manner, while also prioritizing the safety and security of your precious jewellery.

How long does it take for my order to be shipped?

Once your order is placed, our dedicated team works diligently to process and prepares it for shipment. We aim to ship all orders within 1-2 business days. Please note that during peak seasons or promotional periods, there may be a slight delay in processing times. Rest assured, we are committed to getting your order to you as quickly as possible.

What shipping methods are available?

We offer FREE shipping for all orders. Our trusted shipping partners ensure that your package is handled with care and delivered safely. The estimated delivery time for standard FREE shipping is 3-5 business days, depending on your location.

How much does shipping cost?

At Lush24, we offer free standard shipping on all orders. We believe that every customer deserves a delightful shopping experience without any additional shipping charges.

Do you offer international shipping?

Currently, we only offer shipping within India (Maharashtra). We apologize for any inconvenience this may cause. However, we are constantly exploring options to expand our shipping capabilities and reach a wider audience in the future.

Can I track my order?

Absolutely! Once your order has been shipped, you will receive a confirmation email containing a tracking number. This allows you to monitor the progress of your package and know exactly when it will arrive at your doorstep. We understand the importance of staying informed and want to provide you with complete transparency throughout the shipping process.

What if my package is lost or damaged during shipping?

While we take every precaution to ensure that your package arrives safely, unforeseen circumstances may occur. If your package is lost or damaged during shipping, please contact our customer support team immediately. We will work diligently to resolve the issue and ensure that you receive a satisfactory resolution.

Can I change my shipping address after placing an order?

Unfortunately, we are unable to change the shipping address once an order has been placed. It is essential to double-check your shipping information before completing your purchase to avoid any inconvenience. If you have any concerns or need assistance, please reach out to our customer support team, and we will do our best to assist you.

What if I have more questions?

If you have any further questions or need additional information regarding our shipping policy, please don't hesitate to contact our friendly customer support team on support@lush24.in. We are here to assist you and provide the necessary guidance to ensure a smooth and enjoyable shopping experience.

Thank you for choosing Lush24. We appreciate your trust in our online jewellery store and look forward to serving you with exceptional products and services.

Q: What is your return policy?

A: At Lush24, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 7 days of receiving it for a full refund or exchange.

Q: How do I initiate a return?

A: To initiate a return, please contact our customer service team at support@lush24.in with your order ID. They will guide you through the return process.

Q: What items are eligible for return?

A: Most of our items are eligible for return, as long as they are in their original condition and packaging. However, for hygiene reasons, we cannot accept returns on earrings that have been worn or removed from their sealed packaging.

Q: How long does it take to process a return?

A: Once we receive your returned item, our team will inspect it to ensure that it meets our return policy criteria. If everything is in order, we will process your refund or exchange within 5 business days.

Q: Can I return a gift?

A: Yes, you can return a gift. However, the refund will be issued to the original purchaser's payment method.

Q: What if my item arrives damaged or defective?

A: If your item arrives damaged or defective, please contact our customer service team immediately. We will arrange for a replacement or refund, depending on your preference.

Q: Can I exchange an item for a different size or color?

A: Yes, you can exchange an item for a different size or color, subject to availability. Please contact our customer service team to initiate the exchange process.

Q: How will I receive my refund?

A: Refunds will be issued to the original payment method used for the purchase. Please allow up to 5 business days for the refund to be processed and reflected in your account.

Q: What if I have more questions?

A: If you have any more questions or need further assistance, please don't hesitate to contact our friendly customer service team on support@lush24in. We are here to help!

When it comes to fashion jewellery, proper care and maintenance are essential to ensure its longevity and keep it looking its best. Follow these guidelines to keep your fashion jewellery in pristine condition:

1. Avoid Exposure to Harsh Chemicals

Our jewellery is made high quality materials but can be easily damaged by harsh chemicals. Avoid exposing your jewellery to substances such as perfume, hairspray, lotions, and cleaning products. These chemicals can tarnish the metal, fade the color, or even cause the stones to become dull.

2. Store Jewellery Properly

When you're not wearing your jewellery, it's important to store it properly to prevent damage. Keep your pieces in a jewellery box or a soft pouch to protect them from scratches and dust. Avoid storing different pieces together, as they can rub against each other and cause scratches or tangles. Our original boxes are ideal for storage

3. Clean Gently

To clean your jewellery, use a soft cloth or a jewellery cleaning cloth to gently wipe away any dirt or residue. Avoid using abrasive materials or harsh chemicals, as they can damage the surface of the jewellery. If your jewellery has gemstones, be extra careful not to scratch or damage them during the cleaning process.

4. Remove Jewellery Before Activities

It's best to remove your jewellery before engaging in certain activities that can potentially damage it. Take off your jewellery before swimming, showering, exercising, or doing household chores. This will help prevent exposure to water, sweat, and chemicals that can tarnish or damage the jewelry.

5. Avoid Excessive Sunlight

Direct sunlight can cause jewellery to fade or become discolored over time. When you're not wearing your jewellery, store it in a cool, dry place away from direct sunlight. This will help preserve its color and overall appearance.

6. Regular Inspections

Periodically inspect your fashion jewellery for any signs of damage or wear. Check the clasps, chains, and settings to ensure they are secure. If you notice any loose stones, broken links, or other issues, it's best to have them repaired to prevent further damage.

By following these simple care instructions, you can enjoy your jewellery for years to come. Remember, proper care and maintenance are key to preserving its beauty and ensuring its longevity.